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Concierge services are ubiquitous within the industries of hotels and hospitality\u2014they employ knowledgeable staff members who help guests with itineraries, restaurant recommendations, and other guest requests. Virtual concierge services have improved the customer experience by making it more efficient. Beyond hospitality, the technology can benefit industries such as transportation, healthcare, retail, and more.<\/p>\n
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Virtual concierge services are a quick and efficient way for customers or guests to access information instantly. Think of a digital concierge as next-level customer service, since the technology can be personalized and interactive to suit the unique needs of the individual.<\/p>\n
Digital concierge services for hotels offer advantages for both guests and staff by providing information 24\/7. But they can benefit industries such as transportation, healthcare, and retail as well. Here are a few use cases for digital concierge services in various industries.<\/p>\n
Digital concierge services for hotels can check guests in or out, answer questions quickly, create itineraries, book transportation, facilitate guest requests, and even send exclusive offers to upsell additional services, such as spas, meals, and other amenities during a guest\u2019s stay. Upgrade your travel brochure kiosk with shopPOPdisplays\u2019 Freestanding Digital Signage with 4 Brochure Holder<\/a>. The screen provides instant information while the brochure holders offer info to go.<\/p>\n We\u2019re already familiar with the most common virtual concierge at an airport: flight status boards. However, digital concierge services can help passengers navigate the airport to find their gate for departures, baggage claims after arrival, and amenities such as restaurants and restrooms.<\/p>\n The interactivity of a Touch Screen Display Kiosk<\/a> can manage conference room availability and allow people to book rooms and desks; digital directories can provide wayfinding in the lobby directing guests to the proper suites.<\/p>\n Interactive temperature reading kiosks can check for fever, prior to entering. In waiting rooms. Our Digital Display Tower with Touch Screen<\/a> can help guests can check in via interactive kiosks and a digital concierge can display a wait time for an appointment.<\/p>\n Used as a wayfinding tool, a Touch-Screen Indoor Digital Signage LCD Screen<\/a> can help guests easily navigate the casino, finding the gaming areas they are interested in as well as other amenities. Digital concierges can provide live sports updates, dining experiences, and the venue\u2019s entertainment schedule.<\/p>\n Digital concierge services can display menus of services that are available or provide information on orders or pick-up status on a Touch Screen Display Kiosk<\/a>. Interactivity can allow customers to place an order, check inventory, or book their next service or appointment.<\/p>\n Beyond the traditional display of time and weather, a digital concierge can share interest rates and currency exchange information on an A Frame Portable Indoor LCD Screen<\/a> in real-time.<\/p>\n Being able to answer guest questions or fulfill simple requests frees up the staff to attend to more urgent tasks.<\/p>\n Conversely, by having their questions answered immediately and without having to wait in line at reception to ask a staff member, the guests are free to get on with their plans for the day.<\/p>\n Interactive displays<\/a> can help guests find restrooms, restaurants, conference rooms, and other amenities without having to find and ask an employee.<\/p>\n Real-time information, from flight departures and arrivals to live sports scores that keep guests informed.<\/p>\n Provide personalized, local recommendations via digital concierge services. This technology can be used in a variety of settings, such as amusement parks,\u00a0 museums, coffee shops, and dining establishments.<\/p>\n In industries where the customer may need to wait, such as healthcare, transportation, and some retail establishments, a virtual concierge can help keep customers informed of the wait to reduce frustration.<\/p>\n If your business is in a high-traffic area, put it to good use and sell ad space to increase revenue through advertising local attractions.<\/p>\n As shown above, digital concierge services can help streamline a lot of different services. However, sometimes a real-live human is what a customer or guest requires. Make sure your system can refer or send a customer\u2019s request to a staff or team member to address anything the concierge can\u2019t.<\/p>\n Virtual concierge services benefit both the employee and customers\u2014and work in a variety of business settings that aim to provide quick, efficient, and customized service. We have a variety of digital display solutions<\/a> at shopPOPdisplays to help your company deliver digital concierge that will reduce costs and improve communications.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Concierge services are ubiquitous within the industries of hotels and hospitality\u2014they employ knowledgeable staff members who help guests with itineraries, restaurant recommendations, and other guest requests. Virtual concierge services have improved the customer experience by making it more efficient. Beyond hospitality, the technology can benefit industries such as transportation, healthcare, retail, and more.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[899,897,915,893,877,898,830,829,859,826,876,458,12,917,869,910],"tags":[],"yoast_head":"\nAirports<\/strong><\/h3>\n
Office Buildings<\/strong><\/h3>\n
Healthcare Lobbies<\/strong><\/h3>\n
Casinos<\/strong><\/h3>\n
Retail<\/strong><\/h3>\n
Banking<\/strong><\/h3>\n
8 Benefits of a Virtual Concierge<\/strong><\/h2>\n
1.<\/strong> Optimize Staff\u2019s Labor<\/strong><\/h3>\n
2.<\/strong> Increase Guest Satisfaction<\/strong><\/h3>\n
3.<\/strong> Provide Wayfinding<\/strong><\/h3>\n
4.<\/strong> Share Dynamic Content and Updates<\/strong><\/h3>\n
5.<\/strong> Highlight Local Attractions<\/strong><\/h3>\n
6.<\/strong> Display Wait Times<\/strong><\/h3>\n
7. Create another revenue stream<\/strong><\/h3>\n
8.<\/strong> Refer to a live person<\/strong><\/h3>\n
Final Thoughts:<\/h2>\n
\u00a0Related Resources<\/h2>\n
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